Reservations
Reservations - Frequently asked questions Top 5
It's very busy and we weren't able to get advance reservations. Will we be able to see anything?
The System is very congested and I've been unable to get reservations. How were other people successful?
How can I check or cancel reservations after making reservations for several people as a group?
When I sign in with my admission ticket number, I get a message saying “This admission ticket number is already registered,” and I am unable to make a reservation. What should I do?
Can you tell me the password I used when making a reservation?
On update of reservations page
What is the point of the update this time?
I can't access to a page added to my menu of favorites or bookmarks. Tell me why.
Even if the reservation systems page section has been updated, connectivity problems seem to stay unchanged.
To where is the icon “Morizo and Kiccoro” on the upper left of the reservation systems page linked?
Are both the items “Login” and the “New entry” on the same page?
What does it mean to say “visitors who have already determined to visit a specific pavilion on a specific date”?
Tell me more about the reservation dates to be chosen.
An error message has been displayed when I click the refresh button to see the latest information on space availability.
On reservations
I would like to know which pavilions have a system for reserved visits.
Can we visit and see the site without any reservations?
Have any pavilions been booked to capacity only by the visitors who reserved the seats in advance?
I had already made an advance reservation and now am making a same-day reservation. Am I required to leave more than two hours between the preferred time which I will choose on the same day and the time when had reserved in advance?
I would like to reserve seats for a group.
How can I cancel reservations made for a group?
What will happen if I am late for the time appointed for assembling?
Are any browsers are available to make reservations?
How can I use advance reservations, same-day reservations, and numbered tickets effectively?
Can I change the reservation?
Should a child reserve a seat?
What is reservation?
Can I reserve a seat without admission ticket?
Can I make reservations whenever I wish?
Can I make as many reservations as I wish?
How do I cancel the reservation?
If I will have reserved a seat and not visited the site, can I make reservations?
If I will have cancelled the reservation, can I make reservations again?
On advance reservations
It's very busy and we weren't able to get advance reservations. Will we be able to see anything?
Is there an easy and convenient way to make reservations?
Can I make reservations without having an admission ticket already in hand?
If I reserved a seat but could not visit the site on the day for which the reservation was made, can I still consider that a seat will be available if I come on another day?
I can't make any reservations though I would like to visit the site tomorrow.
I would like to make reservations on different days with two advance reservations.
I would like to make two reservations in the morning but I can't.
Are any advance reservations available for people without PCs or mobile phones?
Why can't I access the desired pavilion to make a reservation through Internet by PC?
From when should I make advance reservations?
What is meant by “the time appointed for assembling”?
How many spaces for advance reservations does each pavilion have?
What is the difference between “A: Space available” and “L: Limited places left”?
By when can I make reservations?
I would like to make reservations for a group with more than 10 members.
When I have made reservations in several groups, as my group has more than 10 members, groups have been registered for different times.
What will happen if I am late for the time appointed for assembling?
About same-day reservations
Can I use same-day reservations on the day of the visit?
Where can I find the reservation computer terminals?
How can I make a reservation?
What shall I do if I have failed to make an automatic reservation by holding my ticket over the reservation terminal?
Can I make multiple same-reservations for several different persons all at one time?
Can I have a choice of the entry time in the case of same-day reservations?
If I made a mistake, can I cancel a same-day reservation?
When I am trying to make a reservation, I can't do it because of another reservation already made.
What shall I do after making a reservation?
Can a person who is in a wheelchair use reservation terminals?
I have forgotten the registration data.
I would like to make not just one same-day reservation at a time, but several.
I have misplaced my admission ticket but I have a confirmed seat. In this case, can I enter the reserved pavilion?
I can't make same-day reservations because of overcrowding.
If I have made a same-day reservation, is no waiting period required?
On checking reservations
How can I check or cancel reservations after making reservations for several people as a group?
When I have input an admission ticket number, “Specified ticket number or password is invalid.” is displayed.
When I have input a password, “Specified ticket number or password is invalid.” is displayed.
I would like to check or cancel the registration data but I have forgotten the password.
I would like to change the time which I had earlier specified for another.
I would like to make sure I have made reservations properly.
I can't change a reservation because I have forgotten the registration data.
How can I cancel a reservation?
Is it possible to make any inquiries about my reservations by phone?
I would like you to cancel my reservations if I tell you my admission ticket numbers by telephone.
Though the registration data is displayed on the registration page, has the registration really been made properly?
When I am trying to make a registration, I can't make it as another registration has already been made.
How can I check cancellations?
When I have tried to cancel one reservation to change it for another, I haven't been able to do it because of no space availability. In this case, can I change the registration data?
I would like to make reservations for a group, but I don't know how to check the reservations of other members than the representative.
On new entry and login
What is a “new entry”?
What is a password?
What will I enter as a password?
Can I change an already registered password for another?
If I have entered my password, an “error” always results.
Can you tell me the password I used when I registered a reservation?
I would like to make sure I have made reservations properly.
When I have input an admission ticket number, the error message “Specified ticket number or password is invalid” is displayed.
When I have input a password, the error message “Specified ticket number or password is invalid” is displayed.
What is a “password reminder”?
I have logged in but can't log out.
About error messages
Because only the message “The reservation system is difficult to access now.” is displayed any time I try to access the page, I can't make it.
When I have input an admission ticket number, the error message “Specified ticket number or password is invalid” is displayed.
Sometimes I can't back up to the Reservation Top Page.
When I want to make another reservation after I have made one reservation, the error message “Other pavilion/event held within 120 minutes is already registered” is displayed.
When I sign in with my admission ticket number, I get a message saying “Specified ticket number was already used,” and I am unable to make a reservation. What should I do?
When I have entered multiple admission ticket numbers in trying to make a reservation, the error message “Ticket number is duplicated” is displayed on the last screen shown.
I would like to make reservations on another day but the error message “The same pavilion/event is already registered” or “Select a pavilion/event held on the same day as already registered one” is displayed.
“Specified ticket number or password is invalid” is displayed whenever I enter an admission ticket number.
About admission ticket numbers
I haven't made any advance reservations. Since I haven't made any reservations, I would like to have the price of the admission ticket refunded.
In the case of “Admission Pass for Unlimited Use,” can I use the same method to make advance reservations as in the case of an ordinary admission ticket.
I lost the admission ticket which I used to register. I don't know the ticket number but I do know the pavilion, the visiting date, and the password. So I would like you to re-issue the ticket.
I lost my admission ticket somewhere in the site. Can I come in a pavilion which I had reserved if I know the ticket number?
I lost my admission ticket somewhere on the EXPO site. Can I make same-day reservations if I don't know the ticket number?
Can I make “advance reservations” with a ticket on the same day that I purchase it?
I have purchased an admission ticket over the Internet or “over the counter” from an agent so that I can receive it at the site on the day of the visit. Are there any ways of making advance reservations without the admission ticket at hand?
I can't read the admission ticket number because of a damaged ticket. Can I still make same-day reservations?
I would like to transfer the reservation which I had made with an ordinary admission ticket to one using an Admission Pass for Unlimited Use.
Can I make any reservations with the admission ticket when joining a tour?
Can I make same-day reservations when I go to the site a day before I had registered with an Admission Pass for Unlimited Use?
Can I make reservations with a “night discount” admission ticket or a “general group discount” ticket?
On numbered ticket
May I use sequentially “numbered tickets” to wait for my turn to enter a pavilion even if I had made reservations to visit other pavilions on the same day?
Can I choose the time of entry indicated by a numbered ticket in such a way as not to overlap with the time appointed by an advance reservation?
Do you have any suggestions about making touring times shorter by using reservations and numbered tickets?
Which pavilions deliver numbered tickets?
Is it impossible to choose the time of entry either in the case of numbered tickets or the case of same-day reservations?
Miscellaneous
Will I have to queue for a long time to entering a pavilion if I failed to make a reservation?
How do I make reservations for the TOYOTA GROUP PAVILION?
Can I enter the pavilion if I am late for the time appointed for assembling?
Can I come in midway or drop out halfway through a visit?
I had made advance reservations but my tour was canceled without notice.
Please tell me why it may happen that a time for which I prefer to make a reservation might be canceled.
I should like to ask you to accept reservations by telephone in the case of elderly persons (more than 70 years old).
I had purchased an ordinary admission ticket and made reservations. And then later I purchased an Admission Pass for Unlimited Use. I would like to transfer the reservation which I had made with the ordinary admission ticket to the one made with the Admission Pass for Unlimited Use.
